
BSBCMM211 Apply communication skills (2026) CORRESPONDENCE
This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned w…

BSBESB302 - Develop and present business proposals (2026) CORRESPONDENCE
This unit describes the skills and knowledge required to research the viability of ideas for business opportunities and develop and present proposals for viable options in formats suiting a range o…

BSBESB404 - Market new business ventures (2026) CORRESPONDENCE
This unit describes the skills and knowledge required to develop and implement a marketing strategy that is integrated into the business plan in order to improve the performance of a business venture…

BSBOPS304 - Deliver and monitor a service to customers (2026)
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. The unit appli…

BSBOPS304 - Deliver and monitor a service to customers (2026) CORRESPONDENCE
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. The unit appli…

BSBPEF301 - Organise personal work priorities (2026)
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. The unit a…

BSBPEF301 - Organise personal work priorities (2026) CORRESPONDENCE
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. The unit a…

BSBSUS211 - Participate in sustainable work practices (2026)
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under supe…

BSBSUS211 - Participate in sustainable work practices (2026) CORRESPONDENCE
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under supe…

BSBXTW301 - Work in a team (2026)
This unit describes the skills and knowledge required to work effectively as part of permanent or project based teams in a workplace within an industry. This unit applies to a wide range of worke…

BSBXTW301 - Work in a team (2026) CORRESPONDENCE
This unit describes the skills and knowledge required to work effectively as part of permanent or project based teams in a workplace within an industry. This unit applies to a wide range of worke…

CHCCOM006 - Establish and manage client relationships (2026) CORRESPONDENCE
This unit describes the skills and knowledge to establish and manage professional one-to-one relationships with clients in the context of providing an ongoing health service or intervention. This…

CHCDIV001 - Work with diverse people (2026) CORRESPONDENCE
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander peo…

CHCVOL001 Be an effective volunteer (2026) CORRESPONDENCE
This unit describes the skills and knowledge required to work effectively as a volunteer in a variety of capacities and contexts. This unit applies to a range of sectors. The skills in this unit must…

HLTWHS001 - Participate in workplace health and safety (2026)
This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who …

HLTWHS001 - Participate in workplace health and safety (2026) CORRESPONDENCE
This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who …

SISFFIT032 - Complete pre-exercise screening and service orientation (2026)
This unit describes the performance outcomes, skills and knowledge required to screen clients for participation in exercise programs and to provide general advice about programs and services suitab…

SISFFIT032 - Complete pre-exercise screening and service orientation (2026) CORRESPONDENCE
This unit describes the performance outcomes, skills and knowledge required to screen clients for participation in exercise programs and to provide general advice about programs and services suitab…